Coral and livestock shipping
All items are shipped priority overnight using FedEx as the preferred carrier. It will be $50 flat rate shipping and handling including box, heat or cold packs. You must be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes void. Local delivery is only available to Suffolk County Long Island. Contact us for local pick up. After your order is placed, you will receive an email from us asking your preferred delivery day. Saturday delivery is available for a $25 surcharge.
We highly recommend having the package delivered to a FedEx Full Service Ship Center near you and have it marked “HOLD FOR PICK-UP”. This will reduce travel time and limit exposure to adverse heat or cold conditions that might be present on the delivery truck.
Shipping is only to Continental US. Shipping delays that result in live stock lost will not be covered under the DOA Guarantee.
During inclement weather we reserve the right to use our discretion and not ship when the temperature is below freezing. The same goes for the destination city. If there are extreme cold or heat conditions on your end then we will work with you to find a safe time to ship.
Please note we do not ship right before and during major holidays (Memorial Day, Labor Day, Thanksgiving, Christmas, New Years, and July 4th). Specifically, we do not ship the week before Christmas or between Christmas and New Years’s Day. The risk to live coral shipments is simply too great due to the high volume of shipping that occurs during these times.
All orders must ship within 2 weeks of order date. If you need to reach us please send an email email@example.com and we will get back to you as soon as possible.